Frequently Asked Questions
Please read our FAQ before sending us a message.
Our tracking system sometimes goes under maintenance, in which case, you can use this 3rd party tracking app with your tracking number from the email sent to you after ordering:
We are currently running free shipping on all orders due to COVID. We want you to get the most value possible on your order
We accept Visa, Mastercard, Amex and most credit cards accepted by Stripe payment services. Your details are 100% secure with our ssl encrypted service and payment provider security (administered by Stripe).
Yes, we source authentic products from suppliers who work with large scale and premium brands. However, we have exclusive arrangements to get you the best price on the market, so you can save on genuine products.
Shipping can take between 14-45 days depending on your location.
PLEASE NOTE: Due to COVID19, there have been delays from some international suppliers as there are fewer flights, greater cargo and customs requirements. There has also been re-routing through major hubs , so sorting and redirection has created further delays. We need to have patience with the international delivery system, as while shipping is free and product costs are lower compared to the market, delays are to be expected.
We use SSL so your ordering details are 100% encrypted, plus we have partnered with Stripe for card processing to make your details more safe and secure.
We will send you an order confirmation, then we will process your order asap (within the day usually), then our supplier, will organise your package to be sent and we will update you when the tracking becomes available. Then you just sit back and relax until your package arrives.
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Send us a message if you haven’t found what you are looking for, we are happy to help!