Frequently Asked Questions

Please read our FAQ before sending us a message.

My tracking link Isn't working, How can I check when my order is coming?

Our tracking system sometimes goes under maintenance, in which case, you can use this 3rd party tracking app with your tracking number from the email sent to you after ordering:

What are the delivery charges for orders from the Online Shop?

We are currently running free shipping on all orders due to COVID. We want you to get the most value possible on your order

Which payment methods are accepted in the Online Shop?

We accept Visa, Mastercard, Amex and most credit cards accepted by Stripe payment services. Your details are 100% secure with our ssl encrypted service and payment provider security (administered by Stripe). 

Are your products genuine?

Yes, we source authentic products from suppliers who work with large scale and premium brands. However, we have exclusive arrangements to get you the best price on the market, so you can save on genuine products.

How long will delivery take?

Shipping can take between 14-45 days depending on your location.

PLEASE NOTE: Due to COVID19, there have been delays from some international suppliers as there are fewer flights, greater cargo and customs requirements.  There has also been re-routing through major hubs , so sorting and redirection has created further delays. We need to have patience with the international delivery system, as while shipping is free and product costs are lower compared to the market, delays are to be expected.

How secure is shopping in the Online Shop? Is my data protected?

We use SSL so your ordering details are 100% encrypted, plus we have partnered with Stripe for card processing to make your details more safe and secure.

What exactly happens after ordering?

We will send you an order confirmation, then we will process your order asap (within the day usually), then our supplier, will organise your package to be sent and we will update you when the tracking becomes available. Then you just sit back and relax until your package arrives. 

Send us an email

Send us a message if you haven’t found what you are looking for, we are happy to help!